You can control, access or restrict the use of your data, and you have rights under this policy. For information about your data rights, please click here.
You can withdraw your consent for us to contact you at any time. Please note: if you have entered into an Agreement with us by signing a Letter of Authority to request that we provide our Claims Services, our contractual rights will still apply and we may contact you in relation to a termination fee or any outstanding monies owed to us.
We obtain personal information from you. When you provide your data to us, you consent for us to use your personal information to:
During the provision of our Claims Services, you agree for us to process your personal information through signing our Letter of Authority which means you agree to our Terms of Engagement, to allow us to:
Please note, we require certain personal information to be able to complete our Claims Services. If you do not provide this, we may not be able to fulfil our Agreement with you. In this event, we will explain what data is required and why. If you do not wish to provide this, we have the right to terminate your contract with us in accordance with our Terms of Engagement, which you agree to by signing our Letter of Authority.
In respect of our legitimate interests, we have a legitimate interest in keeping you updated about any further services offered by us which may be of interest to you both during and after the conclusion of your contract with us, including communication of any developments that may have an impact on your original service (e.g. a change in the law that will make additional services available to you). We will use the details you have provided to contact you including by telephone, email and post.
Furthermore, we offer a comprehensive service to address several areas of financial mis-selling and will help you assess any affected products. As part of this service, we can provide a direct referral to a panel of solicitors including our legal partner, Marland Thomas Limited, who are able to offer specialist support in respect of alternative financial products.
We also have a legitimate interest in using your data to help us to review our services and obtain analytics in respect of our customer base.
We may also be required to use your data due to a legal requirement which is placed upon us; this includes our regulatory requirements such as financial record keeping, staff training and monitoring, in addition to complaint handling. In these circumstances, we may be required to keep your data by law. We will always inform you if this is the case.
If you do not wish for us to contact you by a specific method, you will be able to unsubscribe to specific contact methods and this option will be easy for you to complete. Please note: if you have entered into an Agreement with us by signing a Letter of Authority to request that we provide our Claims Services, our contractual rights will still apply and we may contact you in relation to a termination fee or any outstanding monies owed to us. However, you will always be able to unsubscribe to contact which we make under our legitimate interests.
We collect, store and use the following kinds of your data:
If you do not provide the personal information we have requested, it may affect our ability to provide the Claims Services that we are offering and you will be informed of this at the appropriate time.
We control the use of your data as you have directed.
To allow us to provide our Claims Services to you, the following third parties provide critical functions to our business and will process your personal information as directed by us and in accordance with strict data security arrangements:
We do not sell your data to third parties in any circumstances. We have carefully selected our third parties due to their commitment to keeping your data safe. If you request for us to stop processing your data, we will also communicate this to the relevant third parties if they are processing this on our behalf. If you have any concerns about the above third parties, please let us know and we can provide advice and support to help you manage your data preferences.
You may also wish to visit: http://www.allaboutcookies.org for further information.
In addition, we may disclose information about you:
We will only share your personal information outside the European Economic Area (EEA) where we have your consent, to comply with a legal duty, or where we work with a third party service provider to enable us to provide you with our services, and they process information outside of the EEA.
If we do share your information outside of the EEA with a third party service provider we will make sure that it is protected to the same extent as in the EEA. This includes through ensuring that the European Commission has made an ‘adequacy decision’ in respect of their data protection measures. You can learn more about this on The European Commission website.
In addition, some of the third party service providers we use that are based in the EEA may provide services which mean your data is transferred outside of the European Union. In any case, we ensure that there are appropriate security measures in place such as technical security, including encryption and restricted access to your data. We have strict contracts in place to make sure your data is kept safe and your data is always under our control. If you have any questions, please feel free to contact us for further information.
Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
DN Manley, is Authorised and regulated by the Financial Conduct Authority (FRN 837425)
Company registration No: 7031139 – ICO Registration No: Z1994310 – © DN Manley, All Rights Reserved 2018